Important Annoucements

June 22, 2021

We would like to update you with the latest lead times.

Demand remains at record levels, and even though some supply chain issues persist, labor issues continue, the component status is improving. Some upholstery fabrics, especially outdoor fabrics, are experiencing long lead times.

Our other product categories including, rugs, carpet, and drapery hardware, have challenges of their own which include COVID shutdowns due to outbreaks in their country of origin.

It is imperative to inform your clients now that unless there is some unforeseen production turn-around our manufacturers and KDR will not be giving any cut-off dates for holiday orders. Assume that the sooner you place your orders the better your place in line with the best possibility of receiving by the holidays. Nobody will guarantee holiday delivery this year.

Please remember that KDR has over $5 million at retail pricing of home furnishings in inventory between our two showrooms. A KDR sales associate can assist you with previewing the inventory in either showroom location remotely as well as in person. Get those orders in — we are holding your place in line! Thank you for your continued support of KDR!

Estimated Lead Times For Brands Exclusively Represented By KDR Showrooms

FURNITURE

BAKER
Upholstery (fabric and frames in-stock): 8 weeks
Casegoods (in-stock): 6 weeks
Finished in-stock product: 1-2 weeks (check with KDR sales associate for in-stock product)

CENTURY
Upholstery: 17-19 weeks
Choose your finish case: 8-11 Weeks
Finished in-stock product: 1-2 weeks (check with KDR sales associate for in-stock product)

CTH SHERRILL OCCASIONAL
Casegoods and occasional (in-stock): 8 weeks

HANCOCK & MOORE
Stationery product: 19-21 weeks
Motion: 21-23 weeks

HICKORY CHAIR
Upholstery: 14-18 weeks
Casegoods: 10-14 weeks
Made to Measure: 16-18 weeks
Special Construction & Beds: 16 weeks
Silhouettes: 16-18 weeks

HICKORY WHITE
Upholstery: 14 weeks
Casegoods (in-stock): 6-8 weeks

JESSICA CHARLES
Upholstery: 15-17 weeks

KINDEL
Casegoods: 14 weeks
Custom: 20 weeks

LEE INDUSTRIES
Upholstery: 20 weeks

LILLIAN AUGUST  
Upholstery (fabric and frames in-stock):14 weeks
*COM: add 4 weeks
Casegoods & Occasional: 8-12 weeks
Finished in-stock product: 1 -2 weeks (check with KDR sales associate for in-stock product)

MAITLAND SMITH 
Occasional and accents: 1-2 weeks 

MOTIONCRAFT
Upholstery: 10-12 weeks*
*Any back ordered components (fabric and leather): add 6-10 weeks

MR. & MRS. HOWARD
Upholstery (fabric and frames in-stock): 14 weeks

PRECEDENT
Upholstery: 28-30 weeks

SHERRILL
Upholstery (fabric and frames in-stock): 14 weeks
*Any back ordered components: add 4 weeks

TAYLOR KING
Upholstery: 24-26 weeks

THAYER COGGIN
Upholstery: 26-28 weeks
Custom designs: 38 weeks

WHITTEMORE-SHERRILL
Upholstery: 14 week

KDR has great home furnishings inventory available for immediate purchase!

DRAPERY HARDWARE

KIRSCH AND SELECT  
In-stock drapery hardware is experiencing supply chain issues that are creating backorders of 4-6 weeks, especially on Kirsch and Select Metals. Contact a KDR windows sales associate for in-stock positions and lead times.

CUSTOM MADE TO ORDER DRAPERY HARDWARE

KIRSCH
4-6 weeks


ORION
3-4 weeks

PARIS TEXAS HARDWARE
3-4 weeks

SELECT
4-6 weeks

THE FINIAL COMPANY
3-4 weeks

KDR CUSTOM SHADE PROGRAMS

HARTMANN&FORBES
6-10 weeks

COMFORTEX
2-3 weeks

KDR CUSTOM RUGS & CARPETS

NEW MOON
16-24 weeks


STARK CUSTOM RUGS
12-24 weeks


STARK RUGS
Broadloom product: 8-12 weeks

TAMARIAN
16-24 weeks


TUFENKIAN
6-24 weeks

KDR has rugs in our inventory for immediate purchase!

June 1, 2021

Dear Friends,

Thanks to the vaccines now taking hold, the pandemic has slowed significantly in the United States. What hasn’t slowed are all of the orders coming into KDR and our vendor partners — thank you!

Furniture lead times are consistently 14 to 24 weeks, and we are not seeing much improvement in reducing those lead times yet. We do have some in-stock programs that have generated substantial interest. 

The reasons for extended lead times are simple: there are still some supply chain issues, there have been numerous foreign parts manufacturers who have “disappeared.” Countries such as Viet Nam, the Philippines, Japan, and India still have COVID-19 running rampant, and finally, demand continues to outpace production. In other words, there continue to be more orders coming in than orders going out the doors.

Many of the furniture factories are running as close to maximum capacity as they can and to increase that they need more employees, those are very difficult to find right now.

Our vendor/partners cannot simply throw random people into a production line, we are providing luxury home furnishings, and the last thing we want is to wait five months and get an inferior product.

To help give your clients credible information on the extended lead times, we have compiled industry news and communications in one location on our website, kdrshowrooms.com/blog/resources-home-furniture-industry-lead-times/. Easily send this link to any clients who need some proof of what’s going on in our industry.
Still encourage your clients to make their furniture selections immediately to get in the production line and avoid upcoming surcharges. More manufacturers are announcing new tariffs to offset dramatic price increases in materials and transportation. I just received a notice from Baker Furniture of a 5% surcharge beginning June 15, 2021 — more will follow.

At KDR, our accounting staff is working relentlessly at keeping order updates current on the Trade Portal it is a daunting task with 400% more orders in our system than at any peak previously.

All of us at KDR are grateful for your business and will do everything we can to keep you and your clients informed.

Sincerely,
Kevin Kenney
President/CEO

May 17, 2021

In accordance with the latest guidance from the CDC, and state and local government agencies, I am modifying the KDR mask policy for our employees and customers immediately.

Fully vaccinated employees and customers are no longer required to wear facial protection while inside a KDR building, however, our employees and customers may continue to wear masks if they wish, those who are unvaccinated must still wear facial protection. Masks will still be provided in the showroom.

The distancing requirement no longer applies to those fully vaccinated, we respectfully ask all who are not fully vaccinated to wear facial protection in our showrooms or if you are experiencing symptoms of COVID or any communicable disease to not visit our showrooms until you are non-symptomatic. 

This is a message of partial victory that I have been so anxious to write, and I can only say I look forward to seeing your faces again!

This is not some natural transition or waving of a magic wand, it is purely attributable to brilliant scientists, American ingenuity, and tremendous investment into vaccines that are modern medical genius.

To date, there have been 1.1 billion doses administered, 267 million in the U.S. It is the vaccines that are bringing the pandemic to a manageable level and the science is indisputable.

If we truly want our factories and our industry as well as our country to get back to normal we must push for vaccination. Please do your part.

I have focused on the safety, health, and well being of our employees and valued customers since March of 2020 with no idea of what the future would hold, but I have been extremely confident in our approach to doing the right thing, I and all of our KDR team are so grateful you have rewarded us with your confidence and record-breaking business, thank you!

We look forward to seeing your faces again soon as we plan events to celebrate 30 years of business.

 Sincerely,
Kevin Kenney
President/CEO

April 14, 2021

Dear Patient, Compassionate, Valued Friends and Customers! 😊

The good news is, no bad news!

There have been no natural disasters in the last few weeks, no container ships tipped over or blocking canals, petro chemicals are flowing and the foam is pouring! Fortunately, furniture does not use computer chips; computer chip demand is estimated to be 40% greater than production capabilities right now! Think phones, computers, sophisticated equipment, cars, trucks, etc., sitting and unable to be completed. Clearly, our dependence on technology comes at a price! Since misery loves company, know we are not alone with delivery issues!

My updates this week from 7 top industry executives are all tinged with cautious optimism! Although components within the supply chain are beginning to become more readily available, demand for product has maintained record levels. Most executives are estimating to be at 100% operating capacity over the next 4 – 5 weeks. New orders coming in continue to outpace production, and manpower continues to be problematic. Simply put, domestic home furnishings manufacturing could use hundreds of new workers.

The massive vaccination campaign is really gaining traction and positively impacting factories in all industries.

We will not see pre-pandemic lead times until demand slows. I must admit, though, I really like it when business is too good!

Please read below, our newly updated list of our manufacturers’ lead times. Upholstery factories are up and running at 65% – 80% capacity, a few at 100% but backlogs of orders at record levels due to demand.

Please note: Many manufacturers have implemented temporary surcharges due to temporary price increases on various components. You will see those costs on KDR quotes. Please inquire with our sales associates for more information.

KDR has a huge advantage due to the great systems we have in place and our ability to keep the order information current. The KDR Trade Portal gives you current information on order statuses. I strongly encourage you to register your account today and use it, if you have not already.

Because our relationships are with the industry’s best manufacturers, I believe they will be the most likely to end up on top of all this. Many manufacturers do not have the demand that better manufacturers do right now and that comes down to quality, reliability and leading designs. Do not be fooled by anyone offering 3 – 4 week delivery on custom furniture — as they say, you will get what you pay for.

With current lengthy lead times it is wise to move furnishing selections up towards the top of your project flow charts, and make those selections much earlier than in the past.

A reminder that KDR has extensive inventory in our showrooms, several of our vendors haveIn-Stock Programs and Quick-Ship programs. Please inquire with a KDR sales associate.

Please feel free to reach out to me anytime with concerns you may have.

Thank you for your partnership, we are grateful for your confidence in us.

Kevin Kenney
President/CEO

Estimated Lead Times For Brands Exclusively Represented By KDR Showrooms

BAKER
Upholstery (fabric and frames in stock): 8 weeks
In stock: 1-2 weeks

CENTURY
Upholstery: 15-7 weeks
Choose your finish case 8-11 Weeks
In stock 1 – 2 weeks

CTH SHERRILL OCCASIONAL
Casegoods (in stock): 8 weeks

HANCOCK & MOORE
Stationary: 14-16 weeks
Motion: 18-20 weeks

HICKORY CHAIR
Upholstery: 12-14 weeks
Case Goods: 8-10 weeks
Made to Measure: 10-14 weeks
Special Construction & Beds: 14-16 weeks
Silhouettes: 16 weeks on 

HICKORY WHITE
Upholstery: 8-10 weeks
Casegoods (in stock): 6-8 weeks

JESSICA CHARLES
Furniture: 10-12 weeks

KINDEL
Furniture: 10-14 weeks

LEE INDUSTRIES Upholstery: 18 weeks

LILLIAN AUGUST  
Upholstery (fabric and frames in stock): 7-8 weeks*
*COM: add 4 weeks
Casegoods & Occasional: 8-12 weeks
In stock: 1-2 weeks

MAITLAND SMITH
Accents & Occasional: 1-2 weeks

MOTIONCRAFT
Upholstery: 10-12 weeks*
*Order for components (fabric and leather): add 6-10 weeks

MR. & MRS. HOWARD
Upholstery (fabric and frames in stock): 7-8 weeks

PRECEDENT
Upholstery: 17 weeks

SHERRILL
Upholstery (fabric and frames in stock): 8 weeks*
*For back-ordered components: add 4 weeks

TAYLOR KING
Upholstery: 20-22 weeks

THAYER COGGIN
Upholstery: 18 weeks
Quick Ship: 8 weeks
Custom: 26 weeks

WHITTEMORE-SHERRILL
Upholstery: 8 weeks

March 30, 2021

Dear Patient, Compassionate, Valued Friends and Customers! 😊

The good news is that Spring has Sprung! Our weather is improving and the beauty of spring is everywhere, except in anything home furnishings manufacturing-related!

The latest is the Ever Given container ship carrying 20,000 containers, was stuck and blocking the Suez Canal for nearly a week. It has been freed but there are 450 ships backed up and delayed now by as much as 2 weeks, and yes you guessed it, hundreds of containers carrying components for our industry! This on top of the foam shortage that has been previously conveyed due to the ice storms that destroyed the petrochemical industry infrastructure off the Texas coast, and on the heels of all the pandemic-created supply chain issues, it is all stress producing indeed.

Please read below, our newly updated list of our manufacturer’s lead times. Most upholstery factories will shut down for 2 weeks at the end of this week since they have no foam to complete orders, but most are optimistic their inventories will begin building back up by mid-April.

I still believe laughter and empathy are the best medicine in times like this, so I wanted to share a story published in the Wall Street Journal and forwarded to me by Kelly Specht, our showroom manager in Kansas City. We all know New Yorkers can be a little abrasive and impatient, so I hope you enjoy a story related to the industry delays that takes on a little lighter side. Read the story here >

I will continue to update you with our best information and be transparent with that. For 30 years, you have counted on KDR Designer Showrooms and we are not about to let you down now. Your clients can be assured their orders and their money accompanying those orders is safe and sound and our industry-leading vendors are relentless in their pursuit to get your products to you.

In the meantime for those very impatient clients, KDR has extensive inventory in our showrooms and several of our vendors have In-Stock Programs, please inquire with a KDR sales associate.

Please feel free to reach out to me anytime with concerns you may have.

Thank you for your partnership!

Kevin Kenney
President/CEO

March 22, 2021

Please read this important update from Alex Shuford III, CEO of Rock House Farm Brands: Century, Hancock & Moore, Hickory Chair, Highland House and Maitland Smith.

To Our Friends & Valued Partners,

I believe we can all agree that we would prefer to not be operating in “unprecedented times”… an often overused but unquestionably appropriate description of our current environment.

By now, all of you are certainly familiar with the acute shortage of flexible foam caused by the late February weather and power disaster in Texas. For those of you who have not had a chance to dig into this topic in detail, I would like to provide a few key data points below: 

  • Our industry’s foam is dependent on key chemical components primarily sourced from a small number of companies (count 3-4) who possess between them only a small number of facilities dedicated to these chemicals (count 5-6). Most of those facilities are located in Texas and Louisiana.
  • The Ice Storm and subsequent freezing weather coupled with the loss of power from the February 13-17th storm caused all of the Texas facilities to close… many stayed closed for 3-4 weeks.
  • As these facilities began to re-start, damage from the freezing event surfaced and complicated the re-starting process.
  • Most are now in some diminished state of production, but nearly none are back to full production.
  • Coupled with the issues above, there exists a constraint in the rail tanker cars used to move these chemicals to the foam production facilities.
  • Most foam production facilities (foam “bun” pouring companies) had some buffer inventory of chemicals on hand at the start of this crisis, but nearly all have now depleted their inventory reserves.
  • Most cushion and foam “fabricators” (companies that convert buns into usable foam parts) also had a buffer of foam “bun” inventory on hand which is now nearly completely depleted.
  • Many of the foam production facilities have been working to source the necessary chemicals from other countries (as far away as Asia) but the global supply chain for these chemicals was already stressed by Covid disruptions and historical demand surges with very little relief expected in the near term from these work-around solutions.
  • For the last 5-6 weeks the various “reserves” of inventory within the supply-chain have allowed many furniture producers to continue operations at reduced capacity from 40% to 60% of normal.
  • Unfortunately, the inventory reserves present in the supply chain are rapidly depleting to zero and various links in that chain are having to shut down.
  • We expect the worst to crest in the last week of March and the first two weeks of April. By mid-April, we expect a slow and steady “ramping back up” of the supply availability that may not achieve pre-crisis levels until late May.

Here are a few links to articles and information you might find illustrative if researching this situation further (note that the automotive industry is also impacted as with many plastics industries):

Seat-Foam Shortage May Force Car Production Cuts; Texas …
Furniture industry ‘decimated’ by foam shortage after Texas
Foam shortage affecting furniture, automotive industries

My goal in providing these details is to better arm you in communicating with your clients so that they might better understand our industry’s situation. The production lead times for my companies and the industry in general are currently extended beyond what most of us have ever experienced nor find comfortable. Prior to this Foam Crisis, nearly every industry factory was working overtime in order to try and provide our consumers with better deliveries. We don’t take their orders for granted and, as an industry, we know that patience is not infinite.

This is why the Foam Crisis is particularly onerous. We now are forced to stand idle much of the production capacity that is so sorely needed by you, our partners, and your clients. There will be a desire by many of our partners to push for better delivery date promises because your clients are demanding the same from you… unfortunately, with a supply shortage such as we are facing, there is just no ability to produce such promises. An added insult to this injury is the fact that many upholstery production employees and those from supporting suppliers, will face short work weeks and lost hours because of the crisis.

It is too often said that we are “all in this together”, but this truth is very evident today. Know that very many are working hard to get the industry back to stable footing and that our company, as with many others, is preparing to work holidays and overtime to satisfy the consumer orders that we have been fortunate to have received during this Covid recovery. 

Your friend and partner,
Alex Shuford III, CEO RHF

March 9, 2021

Please take some time to read this and the related information contained herein. It is very important in gaining an understanding of what is impacting all home furnishing products. Being better informed allows you to be a more astute business person in meeting your clients’ needs. 

All of us are seeking information daily for status on orders placed with luxury home furnishings manufacturers. As much as possible, we keep our communication to a minimum by using daily digital updates to update our systems thus allowing our vendor customer service people to focus on customer service in getting products specified and ordered. Unfortunately, furniture manufacturers will not be caught up any time soon, nor will the appliance, lighting, flooring, or any number of home-related manufacturers. 

All previously stated pandemic disruptions ranging from plant closings to COVID protocols in the factories, supply chain issues on virtually every component, transportation issues in getting components from overseas, finished product getting delivered from the manufacturer, and the recent ice storms causing the inability to produce foam, all have created challenges never seen before, and all at a time of a 25% to 40% increase in demand created by people staying at home. Certainly the craziest 12 months in my 40-year career in business!

I will strive to send out a brief recap every two weeks of where we see things. Please see below for a list of our major manufacturers and their current lead times. 

Enclosed is a link to download recent correspondence from our valued partner Lee Industries, a letter from their President, and my longtime friend Russ Towner. Included with his letter is a recent Wall Street Journal article that does an excellent job of explaining the overall impact the pandemic has had on many consumer goods. It is an easy article to forward on to clients growing impatient, and please note in Russ’ letter there is also a link to a video clip done by Bruce Birnbach, CEO of American Leather and subsidiary Lee Industries, that further explains more of the economic impact on furniture manufacturers and consumer good manufacturers in general.

Clients balking at delivery times on luxury products will only be faced with big price increases by putting off their purchases and even the commodity manufacturers for low and mid-price products are struggling as well. At KDR we are trying to free up our sales and support staff’s time from answering calls and emails for status updates so they can concentrate on serving you on product specification and order.

While my wife and I were getting our COVID vaccine on Sunday at a Walgreens pharmacy, the phone did not stop ringing the entire one and half hours we were there. The staff was stressed, they haven’t been able to fulfill their job of filling prescriptions and serving their customers due to all the people seeking better information on getting the vaccine, when in fact there was no better information than what is on the website. It occurred to me that our people are in a similar situation. 

I ask if you haven’t already, to please sign up for and utilize the KDR Trade Portal. The information on your orders is updated with the most current status from our manufacturers. It is a simple and great tool for you! We will soon have a new report we can send you with the status of all your orders! 

I am very excited for all the positive signs we have that we are emerging from the terrible pandemic and hopefully 5 or 6 months from now it will be in the rearview mirror. All of us at KDR are extremely grateful for your business, please be patient and kind, we will all continue to get through this together! 

Most sincerely,
Kevin Kenney
President/CEO

Estimated Lead Times For Brands Exclusively Represented By KDR Showrooms

Updated April 14, 2021

BAKER
Upholstery (fabric and frames in stock): 8 weeks
In stock: 1-2 weeks

CENTURY
Upholstery: 15-17 weeks
Choose your Finish Case: 8-11 weeks
In stock: 1-2 weeks

CTH SHERRILL OCCASIONAL
Casegoods (in stock): 8 weeks

HICKORY CHAIR
Upholstery: 12-14 weeks
Casegoods: 8-10 weeks
Made to Measure: 10-14 weeks
Special Construction & Beds: 14-16 weeks
Silhouettes: 16 weeks on

HICKORY WHITE
Upholstery: 8-10 weeks
Casegoods (in stock): 6-8 weeks

LEE INDUSTRIES
Upholstery: 16 weeks

LILLIAN AUGUST  
Upholstery (fabric and frames in stock): 7-8 weeks*
*COM: add 4 weeks
Casegoods & Occasional: 8-12 weeks
In stock: 1-2 weeks

MOTIONCRAFT
Upholstery: 10-12 weeks*
*Order for components (fabric and leather): add 6-10 weeks

MR. & MRS. HOWARD
Upholstery (fabric and frames in stock): 7-8 weeks

PRECEDENT
Upholstery: 17 weeks

SHERRILL
Upholstery (fabric and frames in stock): 8 weeks*
*For backordered components: add 4 weeks

TAYLOR KING
Upholstery: 20-22 weeks

THAYER COGGIN
Upholstery: 18 weeks
Quick Ship: 8 weeks
Custom: 26 weeks

WHITTEMORE-SHERRILL
Upholstery: 8 weeks

March 1, 2021

Please see below for a letter from Alex Shuford III President/CEO of the Rock House Farms family of luxury home furnishing brands. Alex’s letter informs us of another major obstacle the industry now faces on top of the pandemic-related supply chain issues. Factories have been able to ramp up production and were starting to get caught up, but yet another unexpected issue. It is important for you to know that KDR and our manufacturing partners are strong leaders who are best equipped to meet and overcome all obstacles presented. Although it takes a little longer to get custom home furnishings the value of a quality product to fulfill outstanding design has never been more apparent and is worth the wait! Thank you for your partnership.

Sincerely,
Kevin Kenney
President/CEO

These last months have seen us riding an unbelievable wave of business demand. None of us could have predicted this incredible surge nor what it would do to our supply chains. Recently, our factories had regained much of the efficiencies which had previously been lost from Covid-19 illnesses and quarantines. Unfortunately, we have just learned of a serious supply chain issue impacting the industry’s foam and cushion fabricators. 

This supply chain disruption is a repercussion of the recent ice storms and power outages in Texas which took much of the country’s petrochemical capacity offline. In most cases these facilities are still unable to produce and may be slow to return to full capacity even after they restart.  

Because of this “upstream disruption” and effective immediately, our cushion suppliers have notified us of a significant reduction in their ability to fulfill our normal weekly foam and cushion orders. Century has analyzed our backlog and forecasted how this will impact orders already in our system.  

Please see below for how we expect order cycle times to be impacted given current information:

1. Any Acknowledged Order “In Production” (released and on the production floor) should be unaffected. The required foam should already be in-house for your order. No additional cycle time calculated.

2. Orders Acknowledged but “Not Released into Production” can expect an additional 10-day cycle time from the original completion date acknowledged. The updated cycle time will be calculated and reflected for each order on “Designer Studio” by 3/1/21.

3. “New Orders” received on 3/1/21 and later will incorporate the adjusted cycle time in the estimated ship date acknowledged on the order.

 We have been told this supply chain shortage could persist for up to two months. We are of course considering all methods to improve this delay. Our focus, as always, is to provide timely and accurate information to our community.  

We remain grateful for your support of our companies and industry. These times continue to be unprecedented.  Rest assured, we are agile and vigilant and are working hard to overcome these obstacles. Century, Hancock & Moore, Hickory Chair, Highland House, Jessica Charles, Maitland Smith, and Cabot Wrenn are built on a foundation of the world’s finest associates and customers. This is just one more step in our journey together. 

Most sincerely,
Alex Shuford III
President/CEO

November 16, 2020

With new local restrictions being imposed, our showrooms in St. Louis and Kansas City will be open for business the same as they are now, with regular hours and facial coverings required.
Our showrooms are large and enjoy high ceilings with open spaces and zoned HVAC air handling. Because of the size of our showrooms and the fact we are not retail, our maximum occupancy never exceeds 25% of allowable capacity, so our customers and their clients can be assured we operate well within any new maximum capacity requirements. KDR continues to enforce our stringent prevention policy and protocol to keep our staff, customers and anyone who visits KDR Designer Showrooms, safe. We have had tremendous success having facial protection of our staff and guests required in our showrooms, and supplementing that with disinfecting, hand sanitizing and safe distancing. 
For our staff, KDR requires anyone who has had close contact with someone who has tested positive for COVID 19 to quarantine, be tested right away, then after 5 – 7 days, depending on if they have any symptoms, they must be tested again. There must be a minimum of 7 days with no symptoms and a negative test before returning to work at KDR. Any KDR team member who is sick or shows signs of being sick is not allowed to come to work, and if any of those symptoms are considered COVID symptoms, they must quarantine at home, get tested and await results.
We respectfully ask our customers and potential guests to abide by the same standards and do not visit our showrooms if you are sick, have been in recent close contact with someone who is positive for COVID 19 or if you are unable or unwilling to wear facial protection.
We are grateful for your continued patronage and pledge to uphold our outstanding service, safely!

Sincerely,
Kevin KenneyPresident/CEO

September 29, 2020

KDR continues to abide by and enforce best practices as endorsed by the CDC.

Our showrooms require all visitors and employees to be covered with face protection, maintain social distancing and we continue with various disinfecting protocols including, hand sanitizer throughout our showrooms.

KDR employees in private offices can remove their face protection if desired unless within 6 feet of another employee or person.

Even as we begin to conduct our first events of the year in October, we have taken time to develop a plan that allows our customers to preview new product showings and enjoy a lunch from a food truck, all while controlling the number of visitors and with our safety protocol in place and enforced.

We are grateful for the well-trusted confidence you have put in us, we take yours and our staff’s safety very seriously.

July 2, 2020

KDR is abiding by CDC guidelines for the COVID-19 and we would like to notify you about an update to our showroom policy. Effective Monday, July 6, face masks are required to be worn in our showrooms. Our staff will be happy to provide a mask if you find yourself without.

Please observe our safe distancing policy and maintain 6 feet distance between yourself and individuals while in the showroom.

We are happy to have you at KDR and take our obligation to protect yours and our staff’s safety very seriously.

May 18, 2020

We are happy to announce our three showrooms will be completely open for business Monday, May 18!

We have carefully monitored our “by appointment business” for the last 2 weeks and analyzed our average daily traffic counts for the last 2 years.

Our showrooms have never had more than 25% allowable capacity per our occupancy permits and even then, it would have been for events.

Therefore, effective May 18 please note the following changes:

  • No appointment is necessary for design professionals to shop our showrooms.
  • An appointment is necessary to bring a client to the showroom, sorry, no children at this time.
  • Our managers will maintain only the allowable number of customers in our showrooms at any one time.
  • Our managers will reinforce the KDR Safe Distancing Policy for all customers and employees.
  • All of our showrooms have disposable medical masks if you need one when working in our showrooms.
  • We have disinfectant and hand sanitizer available throughout our showrooms.
  • Our staff is monitored and checked with no contact forehead thermometers and we would be happy to check you if requested.
  • Our staff are happy to wear a mask when working with you if you would like, simply request.
  • Our sales team continues to be available to do product pulls and Zoom presentations for you anytime.

We have reinforced best practices for precautions to the entire KDR team since mid-March in order for them to keep themselves and their families safe.

There have not been any instances of any of our people being infected with COVID-19 and we are confident they all will continue to use common sense and best practices outside of the workday.

KDR’s Showroom Safe Distancing Policy 

KDR is abiding by CDC guidelines for the novel Coronavirus/COVID-19. Our staff may politely ask you to observe our policy when necessary. If you have had any of the following symptoms in the past 2 weeks, please refrain from visiting until you are symptom-free for 2 weeks.

  • Fever
  • Cough
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of smell or taste

Please maintain a minimum of 6 feet distance between yourself and any individual while in the showroom.

Feel free to wear a mask and use our disinfectant products.

When working with a member of our staff you may ask them to wear a mask.

We are disinfecting work surfaces and restrooms throughout the day. 

We are happy to have you at KDR and take our obligation to protect yours and our staff’s safety very seriously.


VIRTUAL PRESENTATIONS

If you are working from home, our sales staff are available for video or web-based presentations – please contact us to set up your virtual showing.

Very truly yours,
Kevin Kenney
President/CEO


May 14, 2020

KDR Minneapolis

In addition to the precautionary measures being taken by KDR we wanted you to know the additional measures taken by the International Market Square Building.

The International Market Square remains open Monday through Friday, from 8:30 am to 5:00 pm. They assure all tenants and guests that they are committed to providing a safe and healthy environment, following guidelines from the state government.

In addition to regular daily cleaning practices, the IMS is:

  • Frequently disinfecting high-touch surfaces in all common areas
  • Using fogging techniques with Mediclean, a disinfectant for an additional layer of cleansing the building environment
  • Regularly changing all building HVAC filters
  • HVAC operations are being monitored to exchange building air 4 times per hour
  • IMS guests are registered at the Front Desk to facilitate contact tracing, if necessary
  • Tenants and guests are encouraged to wear face masks and gloves while within IMS
  • Their building management is available to address any questions/concerns that may arise as we adapt to ongoing changes

The KDR showroom will continue to maintain a maximum number of customers in our showroom to maintain maximum space and safety for our staff and customers.

If you plan on bringing a client for a visit you must schedule an appointment after answering questions posed by our staff.

View our Directory page for staff contact information by showroom location.

Read KDR’s Showroom Safe Distancing Policy that will be posted throughout our showrooms and communicated by our staff.


May 11, 2020

Our Reopening – So Far So Good!

This week we continue our same program as last week. Designers had very positive feedback for us on how we are conducting business with the precautions we have taken, and as we continue to advance our showrooms’ opening we will keep you informed.

Our people working remotely are available by simply calling their KDR direct dial number and any of our sales associates can schedule your showroom appointment for you while ensuring we are staying within our maximum number of people in our showrooms.

Showrooms hours will be 9:00 am – 4:30 pm

Please keep in mind, KDR Designer Showrooms do not have the exposure created in retail locations with high traffic.

Our showrooms are large and spacious and although based on current guidance we could allow more we are limiting the number of designers in each of our showrooms at one time as follows:

  • Minneapolis (6,500 sq. ft. showroom) – 3 designers
  • Kansas City (17,000 sq. ft. showroom) – 4 designers
  • St Louis (60,000 sq. ft. showroom) – 5 designers

We are working by appointment this week and blocking off time for designers this week in order to maintain the number of people in the showroom. We have allowed for a couple of unexpected walk-ins in our formula.

Please call a KDR Sales Associate to block off time in our showrooms. View our Directory page for staff contact information by showroom location. kdrshowrooms.com/directory 

Review KDR’s Showroom Safe Distancing Policy that will be posted throughout our showrooms and communicated by our staff.


May 5, 2020

Fist bumps to getting back to work! 👊👊

KDR Team Meeting via Zoom photo

We are excited to see you soon. 
😀🥂👊👏


May 4, 2020

Commitment to yours and our safety.

KDR is following CDC guidelines for the novel Coronavirus/COVID-19 as well as navigating 4 different states and 7 different municipal orders in opening our showrooms for business. KDR is limiting the number of customers and employees in each showroom at one time.

Showrooms hours will be 9:00 am – 4:30 pm

Please keep in mind, KDR Designer Showrooms do not have the exposure created in retail locations with high traffic.

Our showrooms are large and spacious and although based on current guidance we could allow more we are limiting the number of designers in each of our showrooms at one time as follows:

  • Minneapolis (6,500 sq. ft. showroom) – 3 designers
  • Kansas City (17,000 sq. ft. showroom) – 4 designers
  • St Louis (60,000 sq. ft. showroom) – 5 designers

 We are working by appointment this week and blocking off time for designers this week in order to maintain the number of people in the showroom. We have allowed for a couple of unexpected walk-ins in our formula.

Please call a KDR Sales Associate to block off time in our showrooms. View our Directory page for staff contact information by showroom location. kdrshowrooms.com/directory 

Here is KDR’s Showroom Safe Distancing Policy that will be posted throughout our showrooms and communicated by our staff.

KDR’s Showroom Safe Distancing Policy 

KDR is abiding by CDC guidelines for the novel Coronavirus/COVID-19. Our staff may politely ask you to observe our policy when necessary. If you have had any of the following symptoms in the past 2 weeks, please refrain from visiting until you are symptom-free for 2 weeks.

  • Fever
  • Cough
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of smell or taste

Please maintain a minimum of 6 feet distance between yourself and any individual while in the showroom. Feel free to wear a mask and use our disinfectant products. When working with a member of our staff you may ask them to wear a mask. We are disinfecting work surfaces and restrooms throughout the day. We are happy to have you at KDR and take our obligation to protect yours and our staff’s safety very seriously.


May 4, 2020

Kevin Kenney, President/CEO KDR Designer Showrooms, Image 2020
Kevin Kenney, President/CEO, KDR Designer Showrooms

Getting Back to Business with KDR – Safely

Dear Friends,

It has been 6 weeks that seems like 6 months, all of us caught physically and emotionally on a roller coaster of worry, concern, hope and optimism.

I don’t know about you, but I’m worn out by these new terms that have become prevalent in our everyday life, social distancing, uncertain times, the new normal and so on.

I know this will not be the new normal, because it’s not normal. I prefer safe distance over social distancing. We are social creatures and we can’t wait to be social again, but we might have to stay a few feet apart, I prefer to think we are certain to conquer this virus because we have the greatest scientists in history.

I am tired of Coronavirus and COVID-19 continual news – I would almost welcome political advertising that we would normally be inundated with during an election year, well almost.

With genuine optimism and excitement, KDR will be reopening all three showrooms Monday, May 4 with restrictions, to allow our staff and customers to ease back into the workday.

We will still have some employees working from home for a few weeks primarily our moms with young children, with daycare and schools closed many of our moms have become teaching assistants. I want our moms to be able to be moms first and balancing their KDR duties in between.

I am grateful that KDR was financially sound and we were able to keep all of our employees at full pay and benefits. I am so proud of the entire KDR team for how they have conducted business while our showrooms have been closed.

Immediately following this message our marketing department will be sending an outline explaining KDR’s policy for the week of May 4. We will continue to update weekly to keep you informed.

On behalf of everyone at KDR, I cannot adequately express our sincere gratitude for the continued support you and our business partners have shown us.

You have my promise that our facilities and team will be held to the highest standards to safeguard you when doing business at KDR.

Thank you,
Kevin Kenney
President/CEO


April 24, 2020


April 17, 2020

The Magic Happens at KDR.

April 10, 2020

KDR Business Continuation Advantages – Safe & Secure

Although many states in the U.S. and other countries are under stay-at-home and quarantine orders, KDR and our trusted vendors are operational as follows.

KDR showrooms are OPEN by appointment. One customer, one sales associate at a time.

Product Receiving Continues: KDR St. Louis is receiving products at our warehouse, daily and will continue to do so. Kansas City & Minneapolis; KDR’s designated receivers are accepting product daily. The continuation of receiving product will allow for much faster completion of projects once deliveries resume! 

Customers are able to pick up merchandise from the KDR St. Louis Warehouse by appointment only. Contact Russ Lundy, operations manager to coordinate at 314.791.9047, russl@kdrshowrooms.com

KDR systems track all orders to ensure they get to the right place, so you do not have to worry about product being stored in a random warehouse, being returned or being moved truck to truck with a great risk of getting lost or damaged!

KDR Designer Showrooms Warehouse, St. Louis Showroom

Textile & Wallcovering

ALL KDR textile and wallcovering vendors are processing memo and cut yardage orders. Many memo requests are still being filled directly by KDR!

Stock Availability: It is important to check stock right now. If there are back orders, there could be delays due to temporary mill closures. Selecting in-stock product is best right now.

Fabric Receiving Services: KDR will gladly receive your fabric orders at our facilities. Those orders would have to be placed through KDR on your KDR account, not directly with the fabric vendor, allowing KDR to track the orders and keep in our system for smooth delivery or pick up when ready. KDR prints delivery and will call tickets from our system to eliminate mistakes or product getting lost.

Furniture

ALL KDR upholstery vendors are still receiving COM fabrics. Once fabric is received at the factory your order is placed in the production schedule so your orders will be fulfilled promptly when production opens back up.

ALL KDR furniture vendors have temporarily stopped production. Although furniture production has temporarily ceased, KDR continues to submit completed orders to be first in the que when production resumes.

CLIMATE CONTROLLED WAREHOUSING: Your furniture orders are safe and sound at KDR’s Warehouse and our approved receiver’s temperature controlled warehouses.

Rugs

All KDR rug vendors continue to produce and ship!

Drapery Hardware

KDR is still shipping in-stock drapery hardware orders for Kirsch and Select or available for pick up by appointment in St. Louis only.

The KDR BUSINESS ADVANTAGE

KDR Designer Showrooms has not changed any of our company policies on collecting deposits and payments from our customers. Our vendors have not changed terms for KDR purchases, as has happened with many firms across the country.

Remember to choose carefully who you do business with right now. If a company cannot pay its bills you will not get your product. The deposits you place are unsecured if a company goes out of business; your deposits are lost. KDR is a debt-free company that has earned 100% trust and respect from all our vendors – your deposits are safe and secure.

Need Assistance. Ask the Experts.

REMEMBER our outstanding remote capabilities: phone, video, text or email with our sales associates. View the team directory for contact information.


April 7, 2020

Letter from our President

At KDR, we have always closed for Good Friday, this year it is purely symbolic due to the COVID-19 crisis.

As we enter the Holy Week, whether you celebrate Easter or Passover, it is said that “Both festivals are about delivery from a state of despair.”

How ironic a worldwide pandemic crisis has rendered so many people defenseless, in despair and clinging to faith and hope, at its pinnacle during the most religious week of the year.

Please support and pray for those who are desperate without resources to sustain basic necessities and all of the heroes who are bravely fighting on the front lines every day to save lives while putting their own in peril.

May God’s blessings be upon you and your families and may He empower our brilliant scientists to conquer the novel COVID-19 virus.

Happy Easter and a Happy Passover Holiday.

Sincerely,
Kevin Kenney
President/CEO


March 28, 2020

We’re here for you. This is KDR.

Thank you for your continued support of KDR Designer Showrooms as we all navigate the COVID-19 pandemic. KDR is fully operational to support you in selecting product, providing sampling and placing orders. Access team contact information for all three showroom locations and the latest showroom updates regarding the continuation of business with KDR. 

We’re here to help! Our experts are working remotely and able to assist you with all your design needs. To reach a sales member directly by phone, text (new) or email, please reference the team directory for contact information.


March 27, 2020

Dear valued KDR customers,

As cities, counties and countries continue to impose Stay At Home restrictions and closings of non-essential businesses, we are seeing many of our suppliers closing down for 1 – 2 week stints.

Because it is changing every day, please know at KDR, our people are updating all information as it becomes available and is reflected in your order status on the KDR Trade Portal or on our agent vendors websites where you have your own accounts.

All three of our showrooms are continuing to accept shipments, so as not to disturb the flow of goods. They will accumulate at our receivers or the KDR warehouse in St Louis and will get delivered ASAP, once restrictions begin to ease.

Stay healthy, stay safe and remain optimistic!

Sincerely,
Kevin Kenney
President/CEO


March 24, 2020

Thank you! We need each other!

On behalf of the entire KDR family, we are grateful for your continued support during this difficult time. We have been surprisingly successful in continuing to do business by having quickly made decisions to switch our business to our excellent remote capabilities. Our customers are continuing to source product for their projects and we are grateful orders are coming in as usual! Continuation of business is important for all of us and you can be confident in the infrastructure of KDR and our financial stability as a 30-year-old debt-free company. Your deposits, your product that has shipped and orders we have placed for you with our vendors are safe and secure.

SHOWROOM ACCESS FROM HOME

As an alternative to visiting your local KDR Designer Showrooms, there are many ways to reach us. Our wonderful sales associates in fabric, wallcovering, furniture, drapery hardware and shades are available by email, phone, text and video chat if you need assistance. Please see our team directory. Our experts are excellent in specifying and selecting product for all your design projects.

SHOWROOM HOURS

All three KDR showrooms will be operating with our remote staff; our warehouse in St. Louis continues to be operational for receiving and shipping of drapery hardware and our designated receivers in Kansas City and Minneapolis continue to receive shipments. Our showrooms are open by appointment only. Contact us to schedule an appointment.

CUSTOMER SERVICE & SAMPLING

Members of our staff will be working remotely and can provide you memo samples, tear sheets, pricing and product availability, they can also help you navigate our vendors’ websites. Please note: To reach a sales member directly by phone, text (new) or email, please reference the team directory for contact information. The numbers shown are direct dial numbers that will ring through to mobile phones for our people working remotely, and you may also text to these numbers as well!

the Trade Portal

IMPORTANT: The KDR Trade Portal is an excellent tool to not only manage your KDR business but also to directly connect with our agent vendors, if you have not registered, this is the perfect time to begin. kdrshowrooms.com/trade-portal/register

Here is a preview of what the menu of your direct accounts looks like.

KDR’s Agent Vendor List:

Cowtan & Tout 

Duralee 

Edelman Leather 

Glant

Hartmann&Forbes

JAB 

Kravet

Maxwell Fabrics

Norbar Fabrics

Phillip Jeffries

Robert Allen

Romo

Samuel & Sons

Zimmer + Rohde

Please note: You must have a direct account with our agent vendors to use this feature, (we can set you up with a direct account with any of these agent vendors if you wish) which will take you directly to their website where you can order memos, CFAs, check stock, do reserves and places orders! KDR  will still receive credit for the sale, or of course, we are happy to provide all of those services for you.

Preview of My Direct Accounts page on the KDR Trade Portal.

VIRTUAL SHOWINGS

If you are working from home, we’re happy to give a virtual tour of the showroom via FaceTime or video call. Our outside sales representatives are available for video or web-based presentations – please contact us to schedule an appointment.

My days have been filled with conversations with vendors, service providers, customers, employees and many others, and my advice has been consistent, stay positive, appreciative, generous and kind and together we will all pull through this even stronger. On behalf of all of us at KDR, we pray for your health, safety and sanity during these unprecedented times. Please do not hesitate to reach out to me directly if I can assist you with anything.

Very truly yours,

Kevin Kenney
President/CEO


March 18, 2020

Dear Valued KDR Customers, 

We continue to monitor the COVID-19 situation closely relative to the health and safety of our employees and customers and what business continuation looks like right now.


Our sales manager, Kara Wagoner, has brought our outside sales team into our showrooms and the highly experienced textile and wallcovering experts are on call and available to assist you with product selections as you work remotely.


SHOWROOM HOURS

All three KDR showrooms will be operating with reduced staff and operating hours, effective Thursday, March 19 through Friday, March 27. Our showrooms will be open 9:30 am – 4 pm, daily or by appointment.

SHOWROOM SUPPORT

You may call or text our team members at the numbers provided below. Our outside sales team is available in our showrooms to provide product sourcing and sample pulls for your design projects and will transmit photos and mail memos directly to your home.

VIRTUAL SHOWINGS

If you are working from home, we’re happy to give a virtual tour of the showroom via FaceTime or video call.

the TRADE PORTAL

The Trade Portal is an excellent way to manage all of your KDR business, if you have not registered, visit kdrshowrooms.com/trade-portal. Our continual investment in technology allows us to assist you and with that keep our respective businesses running and supporting our people.

KDR is a designer’s best resource. Thank you for your continued support.

Sincerely,
Kevin Kenney
President/CEO


March 13, 2020

Dear valued KDR customers,

All of us at KDR are navigating this unprecedented crisis with you. KDR has always been a family-first company, that is the very heart of our KDR culture and environment. Our number one priority is the health and safety of our employees, their families, our valued customers and their families and anyone in our communities. At the beginning of every flu season we offer all employees flu shots and very strongly encourage them to take advantage of those. 

Our long-standing policy has always been for any of our employees who exhibit signs of a contagious illness, such as fevers, coughs and other related symptoms, to seek medical treatment and not come to work where they could expose others. We have been adamant in enforcing this to the point of sending people home who may have come to work with symptoms. We anticipate and hope that everyone who visits our showrooms is abiding by these same guidelines. We have adamantly reiterated and reinforced these rules during the present COVID-19 pandemic. Our showrooms’ staff has always been diligent about continually disinfecting their work areas and surrounding surfaces, especially during the flu season, and are reinforced with all of the proper products to do so. Please know our showroom sales associates are available by phone and email and are excellent at assisting designers in specifying and selecting product if you need that assistance while working from your home or office. The KDR Trade Portal is an excellent way to manage all of your KDR business, if you have not registered, visit kdrshowrooms.com/trade-portal.

All of us at KDR value you and your business and promise our first priority is to protect ourselves, customers, friends and families. Stay healthy and let’s hope for a speedy resolution.

Sincerely,
Kevin Kenney
President/CEO



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